You can sign up for a account here. Having an account will make future checkout sessions faster! If you’ve made purchases with us in the past using Shop Pay, we can automatically load your address, credit card information, and past purchases.

To change your password, first log out of your account. Then visit the login page, enter the email address associated with your account, and click “forgot password.” Follow the steps to reset/change your password.

Shipping and billing information may be changed under the “Addresses” section of the “My Account” page.


Shipping is free for purchases of $75.00 or more. Shipping is calculated at checkout for all other purchases.

Unfortunately, we do not ship internationally at this time.

You will receive an email with your order tracking number when your order has shipped via USPS. Once your items are shipped, we unfortunately cannot be liable if they are lost, stolen, or delayed due to weather conditions, etc. If you are experiencing a delay or your tracking number shows that your package was delivered but you did not receive it, please contact USPS for more information.

Most items arrive within 6-1 business days. Items typically ship within 3-5 business days, and take 2-5 business days to arrive once shipped.


We accept Apple Pay and credit card payments via Visa, Mastercard, American Express, and Discover.

Our website does not store credit card information. Credit card payment processing is conducted off-site by our payment processors Shopify and Shop Pay.

We do not charge for sales tax.

We offer a one-time 10% discount to customers who sign up for our email list, which you can do at the bottom of all webpages. Once you receive your code in your email, you can apply it on the right side of the checkout page.


As a small business, we do our best to have all products in stock, but it can take up to 5 business days for us to manufacture any product we do not currently have made.

We will try to communicate with you about any delays or items out of stock/sold out as quickly as possible. If you have any questions, please reach out to us.

Please contact us to request an order cancellation. We may cancel orders that have not been fulfilled and shipped.

If you don't love your item, you have 14 calendar days from the date you received it to return it. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition in which you received it.

To start your return

Email us at to initiate your return. Please include your:

  • Name
  • Order Number
  • Reason for return - your feedback helps us make our products better.
  • Note return or exchange. If exchange, let us know which product you would like in exchange. We can also issue you a gift certificate for the price of the item so you can make your purchase at a later date.

Once Approved, you are responsible for mailing back your item. You may use USPS, UPS or FedEx. You must include the item AND the original receipt, packing slip, or other proof of purchase.

  • We are not responsible for items lost or damaged during shipping. Shipping costs are
  • We reserve the right to refuse a refund if the item shows any sign of wear or damage.
  • Please ship your return/exchange to:

Dana Herbert Accessories

Attn: Returns

3525 NE Broadway St

Portland, Oregon 97232


  • Once we receive your item, we
    will inspect it and issue a refund to your credit card (or original method of payment).
  • Please allow 10-14 days for
    credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement.


  • Once we receive your item, we
    will inspect it and mail you the product you would like to exchange.