Terms & Conditions
Refunds
If you don't love your item, you have 14 calendar days from the date you received it to return it. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition in which you received it.
To start your return
Email us at info@danaherbert.com to initiate your return. Please include your:
- Name
- Order Number
- Reason for return - your feedback helps us make our products better.
- Note return or exchange. If exchange, let us know which product you would like in exchange. We can also issue you a gift certificate for the price of the item so you can make your purchase at a later date.
Once Approved, you are responsible for mailing back your item. You may use USPS, UPS or FedEx. You must include the item AND the original receipt, packing slip, or other proof of purchase.
- We are not responsible for items lost or damaged during shipping. Shipping costs are nonrefundable.
- We reserve the right to refuse a refund if the item shows any sign of wear or damage.
- Please ship your return/exchange to:
Dana Herbert Accessories
Attn: Returns
3525 NE Broadway St
Portland, Oregon 97232
Refunds
- Once we receive your item, we will inspect it and issue a refund to your credit card (or original method of payment).
- Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement.
Exchanges
- Once we receive your item, we will inspect it and mail you the product you would like to exchange.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us at info@danaherbert.com.
Shipping Policy
Most items arrive within 6-12 business days. Items typically ship within 3-5 business days, and take 2-5 business days to arrive once shipped.
You will receive an email with your order tracking number when your order has shipped via USPS. Once your items are shipped, we unfortunately cannot be liable if they are lost, stolen, or delayed due to weather conditions, etc. If you are experiencing a delay or your tracking number shows that your package was delivered but you did not receive it, please contact USPS for more information.
Unfortunately, we do not ship internationally at this time.