Return Policy

Returns

Thank you for shopping at Dana Herbert Accessories. If you are not entirely satisfied with your purchase, we're here to help!


Returns

  • You have¬†14 calendar days to return an item from the date you received it.
  • If an item is defective, please contact us for a return label.
  • To be eligible for a return your item must be unused, in its original packaging and in the same condition that you received it.
  • Your item needs to have the receipt,¬†packing slip¬†or other proof of purchase.
  • Email us¬†at info@danaherbert.com to innate your return. Please include your:
    • Name
    • Order Number
    • Reason for return - your feedback helps us make our products better.
    • Note return or exchange. If exchange, let us know what you would like in exchange. We can also issue you a gift certificate for the price of the item so you can make your purchase at a later date.¬†
  • Once Approved, you are responsible for mailing back your item unless the item is defective. You may use¬†USPS, UPS or FedEx. We are not responsible for items lost or damaged during shipping. Shipping costs are nonrefundable.
  • We reserve the right to refuse a refund if the item shows any sign of wear or damage.
  • Please ship your return/exchange to:

    Dana Herbert Accessories
    Attn: Returns
    3525 NE Broadway St
    Portland, Oregon 97232



    Refunds

    • Once we receive your item, we will inspect it and issue a refund to your¬†credit card (or original method of payment).
    • Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement.
    Exchanges 
    • Once we receive your item, we will inspect it and mail you the product you would like to exchange.¬†